Question 1

What is the typical timeline for building a website?

Accepted Answer

Building a website typically takes 5–8 weeks. We don’t rush the process because we believe in doing it right. We start with a solid brand strategy before any building begins. The timeline can vary based on the complexity of the project, the readiness of your content, and your involvement. We exclusively use Wix Studio for its creative freedom, which requires more time but results in a superior product.

Question 2

How many design concepts for a website or logo do you provide?

Accepted Answer

We don’t believe in throwing multiple design options at the wall to see what sticks.
Instead, we channel all our energy into crafting one bold, strategic concept—rooted in insight, discovery, and research, and built to help your brand stand out for all the right reasons.

By going all in on a single, purposeful direction, we create something authentic, memorable, and made to last.

It’s not about having more to choose from, it’s about getting it right.

Question 3

When can you start working on my project?

Accepted Answer

We always work on a limited number of projects at one time, our clients receive focused attention from the entire team, ensuring that your project is treated with priority and care. This means we can't start a new project until we’ve fully dedicated ourselves to completing our current commitments, guaranteeing the same level of attention and quality for every client.

However, it’s worth checking in, as we might be wrapping up a project soon or planning our next availability.

Question 4

How can I get a quote for a website or brand strategy?

Accepted Answer

We need to have a chat to see where are you at and what exactly you are looking for. After the consultation you will receive a detailed proposal, with the scope, timeline and all other details.

Question 5

How do you manage projects with clients in different time zones?

Accepted Answer

Working with clients across different time zones is part of our routine. Our team is spread across various time zones, making it seem like we’re working around the clock. This setup ensures that your project moves forward efficiently, no matter where you are located.

Question 6

Do you use AI tools?

Accepted Answer

We believe it’s a powerful tool. When used well, it can speed things up, help structure a mess of ideas, or even spark fresh directions in a brainstorm. There are plenty of incredible AI tools out there, and we’re not blind to the tech revolution. We use them too.

But tools don’t make the work great.

Strategy does. Experience does. Taste, instinct, clarity—and the guts to challenge the obvious. That’s what actually makes a brand unforgettable.

Question 7

How do you handle projects with tight deadlines or limited budgets?

Accepted Answer

We don’t! :) Tight deadlines and slim budgets aren’t really our thing.

We believe that creating something exceptional takes time and a little breathing room. While we work efficiently and love quick turnarounds, we also understand that quality can’t be rushed.

If you're after magic tricks under tight constraints, we might not be the right fit. But if you're looking for a team dedicated to bringing your brand to the competitive business arena with the care and attention it deserves, we're ready to make it happen!

Question 8

How do you stay updated with the latest design trends and technologies?

Accepted Answer

Design isn’t just what we do, it’s who we are. As judges on various branding and web design professional platforms, we get a front-row seat to the freshest trends and innovations. We’re also constantly chatting with other designers and industry pros, swapping ideas and staying sharp.

We regularly review standout work from global studios, test new tools and attend industry events. But most importantly, we stay close to what matters—understanding what people actually feel when they land on a brand. Trends come and go, but clarity, originality, and connection never go out of style.

Question 9

Do you specialise in a specific industry?

Accepted Answer

Over the past decade, we’ve worked across a wide range of industries. While we’ve spent a lot of time in sectors like food and restaurants, beauty, health and wellness, mental health, and the arts, we’ve also taken on complex, technical projects from robotics and construction to electric vehicle charging stations and beyond. We’ve pretty much seen it all.

Our approach isn’t about specialising in one particular industry. It’s about creating something unique and meaningful for businesses that want to stand out. Whether you’re a beauty clinic or a tech company, our focus is on helping you carve out your own space in a crowded market.

Each project is an opportunity for us to learn and evolve, and we love the variety that comes with working across different industries. So, no matter how niche or complex your business, we're excited to dive in and create something exceptional.

Question 10

What makes you different from other creative agencies?

Accepted Answer

We don’t do cookie-cutter. No templates, no recycled ideas, no playing it safe. We dive deep into brand strategy before we even touch design.

We expect a high level of trust from our clients. We might challenge your vision or offer a direction you hadn’t considered. Not to be difficult, but to make sure the outcome is stronger, clearer, and more aligned with your long-term goals.

We have a single-concept approach to design, we pour all our creativity, skills, and energy into crafting one standout concept for each project (based on research, insights and deep understanding of branding principals).

Question 11

What is a standard payment structure for your services?

Accepted Answer

We usually stick to a 50/50 payment plan, but we’re flexible and happy to chat about a custom installment plan that works for you.

We require a non-refundable deposit before kicking off any project. The rest is due when we wrap up the project, right before your website goes live!

We accept various payment methods, including credit cards and bank transfers, to make it convenient for you.

faq

Pricing, timelines, time zones, deadlines, what we think about AI, the questions that come up before a project starts. Answered here, so you don't have to book a call to find out. If yours isn't below, ask.